https://jesswriteswords.com/portfolio/rethinking-how-to-track-your-package/https://jesswriteswords.com/wp-content/uploads/2021/10/shipconfirm-email.pngShipConfirm emailCustomer-focused copy for an updated shipping confirmation emailhttps://jesswriteswords.com/wp-content/uploads/2020/02/screen-shot-2021-09-18-at-3.05.17-pm.pngvirtual-assistant-2Content for the virtual assistant's intent validation skillhttps://jesswriteswords.com/wp-content/uploads/2020/02/screen-shot-2021-09-18-at-3.07.36-pm.pngvirtual-assistant-3Error copy for the virtual assistant that can be reused across various skills and intentshttps://jesswriteswords.com/wp-content/uploads/2020/02/screen-shot-2021-09-18-at-3.09.29-pm.pngvirtual-assistant-1An early draft of how a conversation with the virtual assistant might progresshttps://jesswriteswords.com/wp-content/uploads/2020/02/screen-shot-2021-09-18-at-3.53.08-pm.pngvirtual-assistant-4Voice and tone brief outlining how to write for the virtual assistant https://jesswriteswords.com/wp-content/uploads/2020/02/leone-venter-mtkxssscrzw-unsplash.jpgleone-venter-mTkXSSScrzw-unsplashhttps://jesswriteswords.com/wp-content/uploads/2020/02/jesse-ramirez-yisd-1ej_1g-unsplash.jpgjesse-ramirez-YiSD-1eJ_1g-unsplashhttps://jesswriteswords.com/wp-content/uploads/2020/02/brandable-box-8mcsyimzrgy-unsplash.jpgbrandable-box-8mCsyImZRGY-unsplashhttps://jesswriteswords.com/wp-content/uploads/2020/02/curology-fpseloxfeu4-unsplash.jpgcurology-fPSELOXfeU4-unsplashhttps://jesswriteswords.com/wp-content/uploads/2020/02/cxs-on-track-package-content-wireframes.jpgtrack-package-3Content wireframes for the new track package page at all stages of the delivery process2024-07-17T22:46:14+00:00monthlyhttps://jesswriteswords.com/portfolio/standardizing-transactional-emails/https://jesswriteswords.com/wp-content/uploads/2020/03/fdfcb611-716c-4a01-9384-ee02bf893a33-e1583529799616.pngfdfcb611-716c-4a01-9384-ee02bf893a33High fidelity mock of a delivery email using the new component system2023-12-28T16:53:11+00:00monthlyhttps://jesswriteswords.com/portfolio/launching-a-new-assembly-program/https://jesswriteswords.com/wp-content/uploads/2021/09/rethinking-how-to-track-your-package.pngRethinking How to Track Your Packagehttps://jesswriteswords.com/wp-content/uploads/2021/09/giving-voice-to-a-virtual-assistant.pngGiving Voice to a Virtual Assistanthttps://jesswriteswords.com/wp-content/uploads/2021/09/mental-1.pngMentalhttps://jesswriteswords.com/wp-content/uploads/2021/09/launching-a-new-assembly-program.pngLaunching a New Assembly Programhttps://jesswriteswords.com/wp-content/uploads/2021/09/savasana-1.pngSavasanahttps://jesswriteswords.com/wp-content/uploads/2021/09/on-howard-drive.pngOn Howard Drivehttps://jesswriteswords.com/wp-content/uploads/2021/09/dirty-words-1.pngDirty Wordshttps://jesswriteswords.com/wp-content/uploads/2021/09/standardizing-transactional-emails.pngStandardizing Transactional Emailshttps://jesswriteswords.com/wp-content/uploads/2021/09/sangha-looking-for-larger-studio-space.pngSangha Looking for Larger Studio Spacehttps://jesswriteswords.com/wp-content/uploads/2021/09/follow-now_-kale-caramel.pngFollow Now_ Kale & Caramel2023-12-28T16:51:58+00:00monthlyhttps://jesswriteswords.com/portfolio/giving-voice-to-a-virtual-assistant/2023-12-28T16:51:25+00:00monthlyhttps://jesswriteswords.com/portfolio/creating-a-company-wide-content-guide/https://jesswriteswords.com/wp-content/uploads/2022/12/standardizing-transactional-emails.pngStandardizing Transactional Emailshttps://jesswriteswords.com/wp-content/uploads/2022/12/rethinking-how-to-track-your-package.pngRethinking How to Track Your Packagehttps://jesswriteswords.com/wp-content/uploads/2022/12/launching-a-new-assembly-program.pngLaunching a New Assembly Programhttps://jesswriteswords.com/wp-content/uploads/2022/12/giving-voice-to-a-virtual-assistant.pngGiving Voice to a Virtual Assistanthttps://jesswriteswords.com/wp-content/uploads/2022/12/creating-a-ux-content-guide.pngCreating a UX Content Guidehttps://jesswriteswords.com/wp-content/uploads/2022/12/creating-a-company-content-guide.pngCreating a Company Content Guidehttps://jesswriteswords.com/wp-content/uploads/2022/12/portfolio.pngPortfoliohttps://jesswriteswords.com/wp-content/uploads/2022/12/terminology.pngTerminologyWe aligned on the language we use to discuss our users, and I outlined when to use eachhttps://jesswriteswords.com/wp-content/uploads/2022/12/inclusive-writing.pngInclusive WritingAfter researching accessibility and inclusivity in writing, I identified best practices for writing about various user segments. Not pictured: writing about family structures, gender and sexuality, and race and ethnicityhttps://jesswriteswords.com/wp-content/uploads/2022/12/grammar-and-mechanics.pngGrammar and MechanicsI standardized how we used formatting, grammar, and punctuation. 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